Legal Notice

General 

Thank you for using our website. The information and data provided on this website is for information purposes only. Our aim is to only provide you with correct and up-to-date information on our website, and the information has been checked to the best of our knowledge. However, we cannot completely rule out the possibility of there being mistakes or inaccuracies despite every care being taken to avoid these. Please take this into consideration when using the information. 

Complaint 

If you are dissatisfied with Verimi’s handling of a matter or situation, please contact us and let us know your complaint. Please describe the current status of Verimi’s handling of your complaint and your desire for a solution. As a general rule, we will deal with your complaint within 14 days (within one month for data protection complaints) and will give you feedback as soon as possible. You can reach us Monday to Friday from 8 a.m. to 8 p.m., Saturdays from 10 a.m. to 4 p.m. and on Christmas Eve and New Year’s Eve from 10 a.m. to 4 p.m. by telephone on 0800 – 83 74 644 or by e-mail at service@verimi.com. 

In addition, you can lodge a complaint with the German Federal Financial Supervisory Authority (BaFin), bodies authorised to lodge complaints pursuant to Section 60 (1) sentence 2 of the German Act on the Supervision of Financial Services (ZAG) or via the European Commission’s online dispute resolution platform for consumers. 

Foreign Content 

The website may contain references to third-party websites (links). These linked websites constitute third-party content, which we do not adopt as our own. We examine the links when adding them to our website. However, we have no influence on the future form of the linked websites nor their content. There is, therefore, no liability for such content, with the exception of legally mandatory cases. 

Copyright 

The online content of this website (in particular texts and graphics as well as photos, sound and video sequences) are subject to copyright protection. Reproduction or use of this content or parts thereof is not permitted without our express consent. The rights to the brands used as part of the content of the website remain with us or with their respective owners (or their licensees). 

Insofar as the contents of this website were not created by us, copyrights and trademarks of third parties are respected. In particular, contents of third parties are marked as such. In any case of possible copyright infringement, we kindly ask for your reference. If infringements emerge, we will remove such content immediately. 

No Advertising 

Utilising contact data published by us as part of the legal notice or comparable details such as postal addresses, telephone and fax numbers as well as e-mail addresses for the transmission of information that has not been expressly requested (advertising) is not permitted. 

Information on the use of trust services 

Verimi GmbH is an identity service provider that offers online services for the identity verification of natural persons. This includes in particular identification services prior to the use of qualified trust services according to the eIDAS regulation. 

Detailed technical information on our services can be found in the Trust Service Practice Statement (TSPS) of Verimi GmbH. An aggregated summary of the relevant information is contained in our PKI Policy Disclosure Statement (PKI PDS). 

Note on accessibility 

We strive to make the services of Verimi and the Verimi platform accessible and usable for people with disabilities. We take the recommendations of the “W3C Web Accessibility Initiative WAI” into account. 

The Firefox web browser is recommended as a commercially available end user product, which optionally provides input assistance, that helps users with physical disabilities to access the Verimi website content. 

Picture Credits 

On the Verimi Website, images and photos from Unsplash and Shutterstock are used in various places. In the case of Shutterstock, reference is made to the source in context. We thank Unsplash for providing them.